One of the three capabilities of the SPS Learning Model is Communication. Typically, we consider communication the sharing of ideas through written or spoken word or through gestures. However, listening is a key component in effective communication.
Dr. Paula Denton in her book The Power of Words gives a strong rationale for listening to others. Listening allows us to know others and allows others to learn about themselves. We will build a sense of community by listening and we help others to become better communicators. When we listen we are able to form more effective questions and in turn everyone takes their task more seriously.
Pausing and paraphrasing are two skills which can improve your ability to communicate through effectively listening to colleagues, students and parents. Pausing simply means that you will allow some wait time after a person is finished speaking to formulate a response. By pausing and formulating a response after the speaker is finished talking, the listener is able to fully attend to everything the speaker is saying.
Paraphrasing is restating the essence of what the speaker is saying. An effective paraphrase will allow the listener and speaker to ensure they are “on the same page” regarding the topic at hand. Denton suggests some simple tips to make sure the paraphrases are appropriate: avoid using I, keep it brief, use an approachable voice.
The Center for Cognitive Coaching has many valuable resources to support continued refinement of communication skills. You can visit their website http://www.cognitivecoaching.com/ or visit PD360 at www.pd360.com and search Cognitive Coaching.
